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FAQs
Most orders arrive in 3–7 business days within the USA. International orders take 7–15 business days. All orders process in 1–2 business days before shipping.
If your order hasn’t shipped yet, yes! Contact us as soon as possible and we’ll take care of it.
We accept returns within 30 days of delivery. Items must be unused, in their original packaging, and in the same condition received. Proof of purchase is required.
Email us within 7 days with a photo—we’ll replace or refund it at no cost to you.
OUR PETS TEAM
UGO
Chief Happiness Officer CHO
I’m a 4-year-old Beagle who knows I’m the main character. I spend my days charming everyone in sight and giving my human servants a reason to socialize. Kids are my absolute favorite species! My only weakness? Being alone. If my humans leave my sight, I go completely wild until they get back.
Personally inspect every product in our store—if it doesn't get my paw of approval, it doesn't make the cut!
POLO
VP of Paw-tography & Social Media
5-year-old Yorkie with a Great Dane mindset and the soul of a video and graphics nerd. I make sure our visuals look amazing—when I'm not acting tough on my leash! If anyone actually approaches, I instantly freeze into statue mode. I'm selective with my friends, deeply affectionate with my human, never miss a mealtime, and hate rain boots with a passion. Smart, creative, protective, and 100% spoiled!
TOM
Head of E-Commerce Operations & Visual Arts
I’m a 3-year-old mixed-breed cat, professional explorer, and the mastermind behind our store’s online graphics and system features. When I’m not coding or designing, I’m investigating open packages, basking in the balcony sun, or posing like a model. My favorite perks? Chicken, tuna, and sleeping directly on top of my human. I’m super friendly and always ready for an adventure—just keep in mind that cuddles are strictly on my terms!
OUR MODELS
Mambo
Gentle Senior Soul, German Shepherd Admirer & Ball Collector
Mambo is a 13-year-old little companion who brings a sense of absolute peace wherever he goes. Sweet, calm, and affectionate, he loves chilly days, playing ball, and reminiscing about his school days visiting cows. He has an eye for pretty German Shepherds and a huge appetite for Dad's homemade baby food and chicken ice cream! A cherished family anchor, Mambo’s gentle heart and loyal soul make every day brighter.
Maya
Professional Cuddle Demander & Treat Enthusiast
Easygoing, kind, and deeply affectionate, this 8-year-old Maltipoo knows exactly how to capture hearts. Maya won't settle until you acknowledge her presence with plenty of belly rubs. She loves exploring the beach, getting sand on her paws, and keeping an eye out for treats—because when it comes to food, Maya’s appetite knows no limits!
Mink
Fetch Champion & Professional Bubble Popper
Mink is a 2-year-old Golden Retriever powered by pure joy and endless affection! A total sweetheart with a golden soul, she treats every stranger like a lifelong friend—especially little kids and fellow pups. Mink's ideal day involves a high-energy game of fetch with her favorite ball, chasing floating bubbles across the yard, and showering everyone in sight with happy tail wags.
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